Optimizing Recruitment, Improving Retention, And Engaging Alumni

• Deliver personalized interactions at every stage of the student lifecycle
• Leverage critical knowledge to target accurately and drive recruitment and retention efforts more effectively
• Engage constituents with multi-channel, multi-stage campaigns
• Measure and track results in real-time Use live chat to provide real-time, text-based communication between employees and constituents

Improving Constituent Care

• Provide timely answers 24/7 with self-service
• Use powerful workflow to accurately route and respond to inquiries regardless of channel
• Guide constituents through a website, assist in filling out forms, or answer other questions
• Gather feedback from constituents and take immediate action
• Deliver proactive customer support through monitoring and analysis of social media conversations

Reducing Costs

• Reduce inbound email by 30 – 70%
• Reduce inbound calls by 10 – 30%
• Improve employee productivity by up to 20%
• Reduce new agent/staff training time
• Improve campaign effectiveness across multiple channels