RightNow’s Travel And Hospitality Solutions Convert Lookers To Bookers

RightNow’s travel and hospitality solutions s help to convert their lookers to bookers while staying on top of regulatory changes and quickly responding to ad hoc events, all while reducing operating costs and improving the customer experience.

Convert Lookers To Bookers

• Cross-sell and up-sell travelers based on their interests
• Provide critical information during the booking process such as taxes, fees, and regulatory information
• Increase online tickets purchases through live chat and co-browse
• Drive increased booking capacity through segmented email communications and offers

Improve Customer Care

• Deliver a single, seamless conversation with customers across all communication channels–phone, online, email, web, chat, social media, or in person
• Empower agents with complete visibility of past customer bookings and interactions
• Immediate access to the information required to help each consumer
• Gather feedback from customers and take immediate action
• Support outsourcers, blended agents, and at-home agents with one application across all support organizations 

Reduce Costs

• Reducing inbound email by 30 – 70%
• Reducing inbound calls by 10 – 30%
• Improving agent productivity by up to 20%
• Reducing agent training time in support of seasonal spikes